Project Overview
Verizon’s Optix software is used by customer support or engineers to identify problems within a FIOS connection for a home or office. This project joined both lead network engineers and users to use machine learning tool. Based on the initial system of checks the software could identify if it was a common problem or a complex one where the two panels would open up. To make the interface easier to use, a system of icons were created. The larger icon was the device or network and the smaller icon on the lower right was the action.
My Contributions
As the UI/UX Designer for Verizon’s Optix software, I led the design of an intuitive interface that helped customer support and network engineers diagnose FIOS connection issues. I collaborated with lead engineers and ML specialists to streamline how common and complex problems were identified, introducing a dual-panel layout that responded to system checks.
Verizon
UI/UX Designer
February 2016 — November 2017
The system had several panels and it would identify if the problem was common or complex to solve after a series of pings. The first image below was a concept low fidelity wireframe stakeholders approved. The second image is the high fidelity mockup of the concept I created.
